Shipping & Returns Policy

SHIPMENT PROCESSING TIME

All orders that are received before noon EST are processed the same day.

Orders that occur on holidays will be processed on the next available business day.

SHIPPING RATES AND DELIVERY ESTIMATES

Better Bears offer free shipping across Canada. Most shipments are estimated to arrive 3-8 days from order being processed.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

Better Bears delivers only to addresses reached by Postal Services, i.e. with Canada Post.

SHIPMENT CONFIRMATION AND ORDER TRACKING

Tracking details will be automatically generated once the order is processed internally within Shopify.

DAMAGED PRODUCTS

While Better Bears is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Better Bears support team directly to file a claim.

INTERNATIONAL SHIPPING POLICY

At this time Better Bears only ships to Canada and the United States. Contact sales@betterbears.ca with any inquiries.

RETURNS POLICY

Due to the nature of our products being packaged food, to ensure the safety of our customers, we cannot accept any returns or exchanges of our food products.

Merchandise and non-food products returns and exchanges are handled by our 3rd party provider:

https://help.printify.com/en/articles/1668559-how-does-printify-handle-refunds-and-returns